Memorial awarded for patient experience

From Local Sources

JASPER — Memorial Hospital and Health Care Center has achieved the Healthgrades 2019 Outstanding Patient Experience Award, a distinction that recognizes the hospital among the top 5% of hospitals nationwide for patient experience.

Healthgrades is the leading online resource for information about physicians and hospitals.

Memorial Hospital is one of only three hospitals in Indiana to achieve the Healthgrades Outstanding Patient Experience Award 12 years in a row.

Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from January 2017 through December 2017, to identify hospital performance. Of those hospitals evaluated, 434 hospitals outperformed their peers — based on their patients’ responses — to achieve this distinction.

Healthgrades evaluated hospital performance by applying a scoring methodology to nine patient experience measures, using data collected from a 32-question experience survey from the hospital’s own patients. The survey questions focused on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to physician and nurse communication. The measures also included whether a patient would recommend the hospital to friends or family.

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