Brookside receives customer service award

By Herald Staff

CarDon & Associates, a Bloomington-based provider of senior living services, is the recipient of Pinnacle Quality Insight’s 2021 Customer Experience Award. Thirteen CarDon communities throughout Indiana — including Brookside Village in Jasper — received the award for continued dedication to providing best-in-class senior healthcare services.

Recipients of the Pinnacle Customer Experience Award place a strong emphasis on ensuring the individual needs of every resident are met. Over the course of 2021, a sampling of CarDon’s residents and their families participated in monthly telephone interviews that included open-ended questions as well as the opportunity to rate a CarDon community in specific categories.

“Receiving this award is an encouraging honor,” said CarDon Chief Operating Officer Gregg Gormal. “Knowing that our residents and their families feel at home in our communities is the best prize of all.”

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